As a general policy and rule OPSG Dose Not Offer RETURNS, REFUNDS or EXCHANGES. This said, we want more than anything for our customers to be happy. So, OPSG has implemented an appeal process by which customers can contact OPSG and appeal this policy. Please note this dose not guarantee or even imply your appeal will be approved but we will listen and give each appeal due consideration.
Appeal process tips and guidelines
- DO NOT SEND ANYTHING BACK TO OPSG UNLESS ASKED OR INSTRUCTED TO DO SO!
- All items sent to OPSG without the sender being instructed to do so will not be returned and all related appeals will ne denied.
- Item must be UNUSED AND IN NEW CONDITION if not the appeal will be denied.
- Item failure, damage or other issues resulting from use or abuse are not eligible for return, refund or exchange. Appeals concerning such items will be denied. For these issues contact us for warranty consideration.
- Request must be submitted by the original purchaser.
- Details concerning the reason for return, exchange or refund appeal must be clearly explained.
- Provide clear and accurate contact information in the appeal.
- The first answer to your appeal will be the only answer. Subsequent appeals will be ignored.
- All efforts to resolve an appeal in favor of the requestor are only an attempt to maintain good will with our customers. Therefore such attempts in no way constitute an admission of liability, a binding agreement or any other form of acceptance or acknowledgment that OPSG is either actively or tastily responsible for or has engaged in any wrongdoing or bad faith actions.